Privacy Policy
SolCov Solar Guides
Last Updated: May 31, 2026
Effective Date: May 31, 2026
SolCov Solar Guides (“SolCov Solar Guides,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, sell, share, retain, and protect personal information when you visit our website, submit a solar inquiry, request quotes, communicate with us, interact with our advertising, or use our services.
This Privacy Policy applies to our website, landing pages, lead forms, advertisements, call centers, communications, referral services, and related online or offline services.
1. Our Business Model and Lead Sharing
SolCov Solar Guides is a solar referral and lead-generation business. When you submit information requesting solar quotes, consultations, or information, we may share your information with independent solar installers, solar dealers, energy consultants, financing providers, call centers, marketing partners, and related service providers so they may contact you about solar products and services.
We may receive compensation for your inquiry or referral, including lead fees, marketing fees, appointment fees, referral fees, commissions, revenue share, or similar compensation. Under some privacy laws, this may be considered a “sale” or “sharing” of personal information.
2. Personal Information We Collect
We may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, mailing address, property address, IP address, online identifiers |
| Contact and inquiry information | Solar quote request, preferred contact method, appointment preferences, communications with us |
| Property and project information | Homeowner status, property type, roof type, roof age, shading, electricity usage, utility provider, average bill, solar interest, battery interest, installation preferences |
| Commercial information | Services requested, providers matched, referral history, offer interactions |
| Internet or network activity | Pages visited, ads clicked, referral URLs, browser type, device type, cookie identifiers, analytics data |
| Geolocation information | Approximate location inferred from IP address or property address; precise location only if you choose to provide it or enable it |
| Audio or communication information | Call recordings, voicemails, texts, emails, chat messages, and consent records, where permitted by law |
| Consent and compliance records | Checkbox selections, timestamps, IP address, form URL, disclosure version, partner list version, opt-in and opt-out history |
| Inferences | Estimated solar suitability, likely service area, marketing preferences, provider match criteria |
| Sensitive information | We do not seek sensitive personal information. Please do not submit Social Security numbers, bank account numbers, health information, biometric information, precise GPS data, or children’s information through general forms. If sensitive information is needed for a financing or provider transaction, it should be submitted directly to the applicable provider through its secure process. |
3. Sources of Personal Information
We may collect personal information from:
- You, when you submit forms, call us, text us, email us, or otherwise communicate with us.
- Your device, browser, cookies, pixels, and analytics tools.
- Advertising platforms and marketing partners.
- Solar providers and call center partners.
- Public records and publicly available sources.
- Data providers, verification vendors, and lead management tools.
- Service providers who help us operate the Services.
4. How We Use Personal Information
We may use personal information to:
- Provide, operate, and improve the Services.
- Process solar inquiries and quote requests.
- Match you with local solar providers or related service providers.
- Share your information with participating providers so they may contact you.
- Contact you by phone, text, email, mail, or other methods, subject to applicable law and your consent choices.
- Confirm, document, and manage consent and opt-out requests.
- Schedule consultations or appointments.
- Personalize content, advertising, and provider matching.
- Measure ad performance and website usage.
- Prevent fraud, fake leads, spam, abuse, and unauthorized activity.
- Comply with legal obligations and enforce our agreements.
- Maintain business records and defend legal claims.
- Conduct audits, analytics, quality control, and training.
- Complete corporate transactions, such as mergers, acquisitions, financings, or asset sales.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of third parties:
| Recipient Category | Purpose |
|---|---|
| Solar installers, dealers, and energy consultants | To contact you, provide quotes, assess solar suitability, schedule consultations, and offer solar products or services |
| Financing providers and lenders | To discuss financing options, if you request or consent |
| Call centers and communication vendors | To contact you, respond to inquiries, verify information, and provide customer support |
| Marketing and advertising partners | To deliver, measure, and improve advertising and referral campaigns |
| Analytics and technology providers | To operate our website, analyze traffic, secure systems, and improve performance |
| Lead management and CRM providers | To store, process, route, and manage inquiries |
| Professional advisors | Legal, accounting, compliance, insurance, and business advisors |
| Government, regulators, courts, and law enforcement | To comply with law, legal process, subpoenas, investigations, or enforceable requests |
| Business transaction parties | In connection with a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction |
6. Sale or Sharing of Personal Information
Because SolCov Solar Guides may receive compensation for sharing solar inquiries with participating providers, we may “sell” or “share” personal information as those terms are defined under certain privacy laws.
In the preceding 12 months, we may have sold or shared the following categories of personal information:
- Identifiers.
- Contact and inquiry information.
- Property and project information.
- Commercial information.
- Internet or network activity.
- Approximate location information.
- Consent and compliance records.
- Inferences related to solar interest or provider matching.
We may sell or share this information with solar installers, solar dealers, energy consultants, financing providers, lead buyers, marketing partners, and advertising partners.
We do not knowingly sell or share personal information of children under 16. We do not knowingly sell sensitive personal information. If we ever sell sensitive personal information in a manner requiring a special notice under applicable law, we will provide the required notice and obtain consent where required.
7. Your Privacy Choices
You may have the following choices, depending on where you live and which laws apply:
- Access/Know: Request that we confirm whether we process your personal information and provide access to certain information.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of personal information, subject to legal exceptions.
- Portability: Request a copy of certain personal information in a portable format.
- Opt Out of Sale or Sharing: Request that we stop selling or sharing your personal information.
- Opt Out of Targeted Advertising: Request that we stop processing personal information for targeted advertising, where applicable.
- Opt Out of Certain Profiling: Request to opt out of profiling that produces legal or similarly significant effects, where applicable.
- Limit or Opt Out of Sensitive Data Processing: Request limits on use of sensitive information, where applicable.
- Appeal: Appeal our decision regarding a privacy request, where applicable.
- Non-Discrimination: Exercise privacy rights without unlawful discrimination.
To exercise privacy rights, contact us at:
Email: info@solcovsolarguides.com
Web Form: [Do Not Sell or Share / Privacy Request URL]
Mail: SolCov Solar Guides, Attn: Privacy, 7901 4th St N STE 300, St. Petersburg, Florida 33702
8. Do Not Sell or Share My Personal Information
To opt out of the sale or sharing of your personal information, use our “Do Not Sell or Share My Personal Information” link at [URL] or email info@solcovsolarguides.com with the subject line “Do Not Sell or Share.”
If you opt out before we share your information with providers, we may be unable to complete the referral or matching service you requested. If we already shared your information with a provider before receiving your opt-out request, you may need to contact that provider directly to exercise your rights with respect to that provider.
9. Marketing Opt-Outs
You may opt out of marketing communications as follows:
- Texts: Reply STOP.
- Emails: Use the unsubscribe link.
- Calls: Ask to be placed on our do-not-call list or contact us.
- Privacy requests: Email info@solcovsolarguides.com.
We may still send non-marketing communications, such as confirmations, responses to inquiries, legal notices, or messages necessary to process privacy or opt-out requests.
10. Cookies, Pixels, and Analytics
We and our service providers may use cookies, pixels, tags, SDKs, scripts, and similar technologies to:
- Operate the website.
- Remember preferences.
- Measure website traffic and ad performance.
- Understand how users interact with our Services.
- Prevent fraud and secure the Services.
- Deliver or measure targeted advertising.
You may manage cookies through your browser settings and any cookie preference tool we provide. Blocking cookies may affect website functionality.
11. Global Privacy Control and Browser Signals
Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device that sends the signal.
Because these signals are browser- or device-specific, you may need to enable the signal on each browser and device you use.
12. Verification of Privacy Requests
We may need to verify your identity before responding to certain privacy requests. We may request information such as your name, email address, phone number, property address, or other information reasonably necessary to verify your request.
We will use verification information only to process your request, maintain compliance records, prevent fraud, and comply with law.
13. Authorized Agents
You may authorize another person to submit a privacy request on your behalf where permitted by law. We may require proof of authorization and may ask you to verify your identity directly with us.
14. Timing of Responses
We will respond to privacy requests within the time required by applicable law. If we need additional time, we will notify you. If we deny your request in whole or in part, we will explain the basis for denial where required and provide appeal instructions where applicable.
15. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, process referrals, maintain consent and opt-out records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and defend claims.
General retention practices may include:
| Record Type | Typical Retention Period |
|---|---|
| Solar inquiries and lead records | As long as necessary for referral, business, compliance, and legal purposes |
| Consent and opt-out records | As long as necessary to document consent, honor suppression lists, and defend claims |
| Communications | As long as necessary for customer service, quality assurance, compliance, and legal purposes |
| Website analytics and technical logs | As long as reasonably necessary for analytics, security, and operations |
| Marketing suppression lists | As long as necessary to honor opt-out requests |
Actual retention periods may vary depending on legal, operational, contractual, and technical requirements.
16. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
You should use caution when submitting information online and should not submit sensitive financial, health, biometric, or government-identification information through general website forms.
17. Data Breach Notice
If a data security incident requires notice under applicable law, we will provide notice as required.
18. Children’s Privacy
The Services are intended for adults interested in solar products and services for residential or commercial properties. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share personal information of children under 16.
If you believe a child has provided personal information to us, contact us at info@solcovsolarguides.com.
19. Third-Party Providers and Their Privacy Practices
When we share your information with a solar provider or other third party, that third party may process your information under its own privacy policy and terms. SolCov Solar Guides does not control and is not responsible for the privacy practices, communications, contracts, or services of independent third parties.
You should review the privacy policy of any provider before submitting additional information or entering into a transaction.
20. Third-Party Links
Our website may link to third-party websites, portals, lenders, scheduling tools, review platforms, social media pages, or other services. We are not responsible for third-party content, security, or privacy practices.
21. Financial and Credit Information
SolCov Solar Guides is not a lender unless expressly stated in a separate written disclosure. Financing applications, credit checks, loan offers, leases, power purchase agreements, and related financial products are provided by independent third parties.
Do not submit Social Security numbers, bank account numbers, payment card numbers, or other sensitive financial information through our general website forms.
22. State-Specific Privacy Notice
Certain state privacy laws may provide residents with specific rights regarding personal information. Depending on your state of residence and whether a particular law applies to SolCov Solar Guides, you may have rights to access, correct, delete, obtain a copy of, opt out of sale or sharing, opt out of targeted advertising, opt out of certain profiling, limit sensitive data use, and appeal decisions.
We provide the request methods listed in this Privacy Policy so consumers may submit privacy requests. If a state law does not apply to us or to your request, we may still process your request voluntarily or explain why the request is not required.
23. California Notice at Collection
For California residents, this section supplements the rest of the Privacy Policy.
We may collect the categories of personal information listed in Section 2. We collect and use those categories for the purposes listed in Section 4. We disclose those categories to the recipient categories listed in Section 5. We may sell or share the categories listed in Section 6.
We do not knowingly sell or share personal information of consumers under 16. We do not use sensitive personal information to infer characteristics except as permitted by law.
California residents may request access, deletion, correction, portability, opt out of sale or sharing, and exercise other rights by using the methods in Sections 7 and 8.
We do not offer financial incentives or price differences in exchange for personal information unless separately disclosed.
24. Florida Privacy Notice
Florida residents may have rights under applicable Florida privacy laws if those laws apply to SolCov Solar Guides and the relevant processing activity. Florida privacy laws may provide rights to access, correct, delete, obtain a copy of, opt out of sale, opt out of targeted advertising, opt out of certain profiling, and limit certain sensitive-data processing, as applicable.
SolCov Solar Guides also maintains reasonable data security practices and breach-response procedures consistent with applicable Florida law.
25. Do Not Track
Some browsers offer “Do Not Track” signals. There is no uniform standard for responding to Do Not Track signals, so we do not respond to them unless required by law. We may respond to legally recognized opt-out preference signals as described above.
26. International Users
The Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Changes become effective when posted unless otherwise stated.
28. Contact Us
SolCov Solar Guides
SolCov Solar Guides LLC
Attn: Privacy
7901 4th St N STE 300
St. Petersburg, Florida 33702
Email: info@solcovsolarguides.com
Phone: (727) 349-6334